ࡱ> hjg PWbjbj *x   \\\\\ppp8dTpvqssssss$X  #\\\0KKK@\\qKqKKm Fd3y]F0v#x##\KKv# ": Adults Views on their Care and Support Telephone Interview Script INSTRUCTIONS TO INTERVIEWER: The questionnaire contains 15 questions. Please tick one answer for each question. If a question is not relevant to the respondent, then please leave that question blank. If you make a mistake or the respondent changes their mind, please cross out the incorrect answer and tick the correct answer. Only ask the respondent if they would like to add any comments after the question if they have not already provided supporting commentary. Please continue on another sheet if the respondent would like to say more about any of their answers. Q12b is only to be asked of respondents who are living in a residential care home. Q13b is only to be asked of respondents who are aged 18-24 years old. You need to request the respondents permission if you are tape recording the conversation. If a respondent requests confirmation of your authenticity, please ask the respondent to call and arrange a convenient time to call the respondent back. READ OUT: Good morning/afternoon/evening, my name is from . I am calling [following the appointment we made/to see if you would like] to complete the questionnaire that was sent to you in the post regarding your care and support from . Your answers will help us to improve the services that you and people in your community receive from us. Your answers will not affect the care and support you receive, now, or in the future. The interview will take about 10 minutes  is it still convenient to go through this with you? Yes, happy to take part now (Note to interviewer: if unique reference number is already known, write below. If not known, ask: Please could I have your unique reference number which you can find on the questionnaire that we sent you:  Yes, but arrange a convenient time and date to call back:  No, prefer not to take part READ OUT: For the first five questions, I would like you to think about your life at the moment: 1. Do you agree with the following statement: I live in a home that best supports my well-being. For example, it is the right home for your current needs Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 2. Do you agree with the following statement: I can do the things that are important to me Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 3. Do you agree with the following statement: I feel I am part of my community Yes Sometimes No Don t know Would you like to add any comments about your answer? 4. Do you agree with the following statement: I am happy with the support from my family, friends and neighbours Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 5. Do you agree with the following statement: I feel safe. For example, safe from any kind of abuse, physical harm or from falling both inside and outside your home Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & The last few questions are about the care and support that you have had from . When answering each question, please think about the care and support you have had: 6. Do you agree with the following statement: I know who to contact about my care and support Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 7. 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Do you agree with the following statement: I have been actively involved in decisions about how my care and support was provided Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 9. Do you agree with the following statement: I was able to communicate in my preferred language. For example, using English, Welsh, Polish, Bengali or any other language Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 10. Do you agree with the following statement: I was treated with dignity and respect Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 11. Do you agree with the following statement: I am happy with the care and support I have had Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 12a. Do you live in a residential care home? Yes No (Note to interviewer: If yes, ask Q12b.) 12b. Do you agree with the following statement: It was my choice to live in a residential care home Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & 13a. Are you aged between 18-24 years old? Yes No (Note to interviewer: If yes, ask Q13b.) 13.b Do you agree with the following statement: I have had advice, help and support that will prepare me for adulthood Yes Sometimes No Don t know Would you like to add any comments about your answer? & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & Finally, just two questions about yourself& . 14. Are you? Male Female Prefer not to say 15. Are you aged between: (Interviewer to read out age categories): 18-24 years old 25-64 years old 65-84 years old 85+ years old That s it. Thank you for your help today.     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